Avoid Disaster: Develop Your People (Quickly and Inexpensively)
At The Elkind Group we have recently noticed that many sales and service companies are just one person away from disaster.
In a climate of cautious optimism, a lot of businesses are still wary about investing in their people. But what’s the result? If one supervisor or one key front-line employee leaves, the entire organization is thrown into chaos. And who suffers? The customer – and the bottom line.
We know that developing bench strength in your service and sales organization takes two precious resources – time and money. And so, we are excited to announce two upcoming webinars that will help you learn how you can quickly – and inexpensively – develop talent within your service and sales organization. Build the team you need to grow your business – and avoid customer service hell the next time one of your employees or supervisors seeks other opportunities.
Admin Communication Skills: Tips & Tricks to Boost Your Career
Friday, June 8, 2012, 1:00 – 2:00 pm EDT
Administrative personnel need exceptional communication skills to deal with their demanding roles. Whether confronting negativity, engaging or negotiating with customers, or interacting with management, clear and assertive communication is the key to success.
In this 60-minute program, you’ll learn powerful communication skills to become a more effective and successful front-line professional.
http://www.pbconferences.com/2B7/0
Customer Service Supervisor Secrets: Team Leader Skills Not Taught On The Front Line
Wednesday, June 13, 2012, 1:00 – 2:00 pm EDT
In a customer service environment, leadership skills are difficult to acquire on-the-job. Learn key skills that will enhance your current day-to-day performance, while preparing you to move up to a management level position. Astonish your bosses with skills and secrets that will enable you to get that promotion and keep it. Avoid missing out on your ‘Chance to Advance!’
This comprehensive 60-minute supervisor training program webinar will prepare you for the requirements and responsibilities of becoming a Team Leader or a Supervisor. Learn the critical success skills that are not taught on the front –line.
http://www.pbconferences.com/2BD/0/2/p8DDAYc/p7GPC916i/p0e
Please pass this information on. Tell your colleagues about these webinars. We hope you can join us for one, or both.