How often do you give yourself the time to make something really special happen? If you’re like me, you pride yourself on being a go-getter – someone who gets things done! And if you’re like me, you may find that you’re too busy to focus on what’s really important. Perhaps you’re over-scheduling, constantly checking your […]
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Recently we came across an article by Dennis Adsit titled The Futility of Call Center Coaching. Naturally, we were intrigued! Andy worked with our colleagues Rob Archambault, and Corey Savory from NICE Systems to craft this response. Three Reasons Why Call Center Coaching Is Not Futile Dennis Adsit makes an impressive case for The Futility […]
YouSendIt is a great service for sending files that are too large to go as email attachments. In a recent interview, Brad Garlinghouse, C.E.O. of YouSendIt, summarized his company’s culture in terms of three driving values: be in, be real, and be bold. Here are some excerpts. Values “Be in” is all about passion. Life […]
Many leading companies already know that building a high-performance organization depends on establishing a positive coaching culture. But recently, we’ve been working with some companies that are at a very early stage in their coaching evolution. In these organizations: There are very few conversations about performance. Employees might go five or six months in between […]
A Response to Jay Minnucci’s “Coaching the Coach” By Corey L. Savory, NICE Business Consultant and Andy Elkind, VP, The Elkind Group In his article “Coaching the Coach,” Jay Minnucci makes a valid point when he highlights the importance of coaching quality. Too often, coaching is just an exercise in production, a “check the box” […]