“It’s what you learn after you know it all that counts.” – John Wooden The news is in, and the results are official. Coaching really works! Consider that: A survey by Manchester Inc. of 100 executives found that coaching provided an average Return On Investment of nearly 600%. A Hay Group study of Fortune 500 […]
Blog Archive
Top athletes, top musicians, and top performing artists all have coaches. Leadership is also a performing art, and the best leaders also have coaches. Coaching is a powerful professional relationship that helps leaders perform at their best and achieve their most important goals. When we coach leaders, The Elkind Group serves as a trusted advisor […]
Recently we hosted a dinner for five of my closest friends from college and their spouses. Over the course of the evening – any many glasses of wine – we shared some of the accumulated wisdom from our work in a wide variety of professional fields. My favorite insight of the evening came from my […]
Recently we came across an article by Dennis Adsit titled The Futility of Call Center Coaching. Naturally, we were intrigued! Andy worked with our colleagues Rob Archambault, and Corey Savory from NICE Systems to craft this response. Three Reasons Why Call Center Coaching Is Not Futile Dennis Adsit makes an impressive case for The Futility […]
Many leading companies already know that building a high-performance organization depends on establishing a positive coaching culture. But recently, we’ve been working with some companies that are at a very early stage in their coaching evolution. In these organizations: There are very few conversations about performance. Employees might go five or six months in between […]