A Response to Jay Minnucci’s “Coaching the Coach” By Corey L. Savory, NICE Business Consultant and Andy Elkind, VP, The Elkind Group In his article “Coaching the Coach,” Jay Minnucci makes a valid point when he highlights the importance of coaching quality. Too often, coaching is just an exercise in production, a “check the box” […]
Blog Archive
In the current election, both presidential candidates agree that American schools must do a much better job of helping our workforce acquire the skills they need to compete in the demanding global economy of the 21st century. Despite the lofty rhetoric – and many years of experimentation – change has been elusive. But recently a […]
On October 19 Kerry will conduct a webinar on Coaching Skills To Keep Your Customer Service Reps From Leaving. (For more details, please click here). We hope you’ll join her. But we think the title may be a bit misleading. Although every organization desperately wants to retain its best employees, most organizations have some employees […]
First-line managers have one of the most difficult jobs in any business. To put it simply, they usually have a lot of work to do and not a lot of time to do it. Then, when you add responsibilities for coaching and developing employees, nearly every first-line manager faces a serious time management challenge. But […]
Recently we spent a week kayaking on the Sea of Cortez in Baja, Mexico. Our sun-drenched fantasies quickly vanished as we faced adversity from the moment we set out. The first crossing from the mainland to Isla Danzante was challenging due to wind and rain. And our efforts the next day to paddle to Isla […]