The Case For Service To Sales

In today’s challenging economic climate, companies in every industry find that their customers crave excellent service experiences, courteous first-call resolution, and consistency across all service delivery channels.  At the same time, companies need to retain customers, increase referrals and repeat business, and achieve higher customer lifetime value through up-selling and cross-selling.

A successful service to sales transformation requires a complete change of culture and mindset at every level of the organization.  And many companies are hampered in their efforts because they lack the consistent, high quality information they need to accurately measure and improve employee performance.

Recently, Andy joined performance management expert Matt Katz to discuss industry best practices and practical tips for helping companies make the transition from pure service delivery to a blend of sales AND service delivery.  If you missed the live webinar you can still see it here.